In today’s payments environment, financial institutions are handling a wide range of adjustment and dispute types from checks and electronic transactions. Now a single system — Adjustments Express™ from Fiserv — efficiently manages adjustments for checks and electronic payments such as ACH, ATM, bill pay and debit card transactions.
Adjustments Express is an image-based, workflow enabled system that automates back-office processes to dramatically improve productivity, reduce costs and risk and manage an evolving payments environment. Additionally, Adjustments Express is a valuable tool for case management in domestic collections. The system easily meets the needs of the largest financial institutions, yet can be cost effective for service centers as well as mid-sized and community financial institutions. Adjustments Express enables quick access to item data and images – reducing operators’ dependence on paper or reports, and empowering them to resolve cases more quickly.
By automating the dispute resolution process via user-controlled, rules-based processes, Adjustments Express streamlines workflows, reduces costs and improves compliance percentages through use of regulation-driven timers. Designed in partnership with leading banks, it improves case management quality in a payments environment that includes paper, image, and electronic transactions.
The Adjustments Express electronic payments module supports your organization’s payments convergence strategy by supporting check and electronic payment disputes within a single solution – while continuing its proven operator efficiencies and reducing redundant processes.
When integrated with our All Transactions File™ (ATF), Adjustments Express enables rapid, online access to transaction data and images, eliminating manual research processes and empowering operators to resolve cases more quickly. ATF is a versatile, centralized database that stores multiple data types including check, adjustments, X9.37, returns and ACH.
BENEFITS
- Improves productivity through automation and pre-decisioning cases
- Enables compliance with regulatory and network guidelines
- Streamlines research and reduces time to work cases
- Eliminates keystrokes and data entry errors
- Eliminates paper processing through electronic communications with the payment processors and networks
- Improves customer satisfaction enabling achievement of bank-set service levels
- Reduces charge-offs and minimizes financial risk
For more information about our Adjustments Express system, contact us at 888.746.3448 or Request More Information.